Privacy Policy
At Comover, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what information we collect, why we use it, who we share it with, and how you can exercise your rights.
It applies to visitors and users of Comover, including Bookers, Hosts, and members of organizations using Comover Teams.
Last updated: 14 October 2026
1. Who We Are
Comover is operated by Youvision SRL, based in Belgium.
For questions about your personal data or this Privacy Policy, you can contact us at:
Email: info@comover.com
Registered business address: 331 Rue des coteaux, 1030 Schaerbeek, Belgium
2. Information We Collect
We collect information necessary to operate our marketplace and provide our services.
Account and Profile Information
When you create an account or use Comover, we may collect:
- Your name and email address.
- Your phone number, where provided.
- Your account preferences and language settings.
- Your role and permissions within Comover.
- Information associated with your organization or team.
Booking Information
When you make or manage a reservation, we process information such as:
- The space booked and its location.
- Booking dates, times, and status.
- Booking prices, payments, cancellations, and refunds.
- Attendee information you choose to provide.
- Communications related to the reservation.
This information allows us to manage reservations and provide relevant details to Hosts and Bookers.
Billing and Payment Information
To process payments and generate invoices, we collect and process relevant billing information, including:
- Names and billing addresses.
- Company details and VAT numbers, where applicable.
- Transaction amounts and payment status.
- Invoice and refund information.
Payments are processed through Stripe. Comover does not store complete payment card numbers on its servers.
For Hosts, additional identity, business verification, and banking information may be required to enable payouts through Stripe Connect.
Usage and Technical Information
When you use Comover, we may process technical information, such as:
- IP address and device information.
- Browser and operating system information.
- Application logs and error reports.
- Usage information necessary for security, troubleshooting, and service improvements.
Location Information
When you choose to use location-based search, Comover may access your location with the permissions required by your device or browser.
You can also search for spaces by manually selecting a location.
Messages and Support
When you communicate through Comover or contact our support team, we process the information necessary to handle your request or conversation.
3. Why We Process Your Data
We process personal data for the following purposes and legal bases under the GDPR.
| Purpose | Legal Basis |
|---|---|
| Creating and managing user accounts | Performance of a contract |
| Processing bookings and payments | Performance of a contract |
| Managing Host accounts and payouts | Performance of a contract and legal obligations |
| Generating invoices and maintaining accounting records | Legal obligation |
| Providing customer support | Performance of a contract or legitimate interests |
| Preventing fraud and protecting the platform | Legitimate interests and, where applicable, legal obligations |
| Maintaining and improving the reliability of Comover | Legitimate interests |
| Sending optional marketing communications | Consent or another applicable legal basis |
| Using non-essential analytics technologies | Consent, where legally required |
Where we rely on legitimate interests, we consider the impact on your rights and freedoms.
Where processing is based on consent, you may withdraw that consent at any time.
4. How We Share Your Information
We do not sell your personal data.
We share information only where necessary to provide our services, comply with applicable laws, or support legitimate business operations.
Between Bookers and Hosts
When you request or confirm a booking, relevant information is shared with the Host or Booker to facilitate the reservation.
This may include names, booking details, messages, and information necessary to access the space.
Organizations and Teams
When a reservation is associated with a Comover Team, authorized team members may access relevant booking and billing information according to their permissions.
This allows organizations to manage bookings, budgets, and invoices.
Service Providers
We work with providers that help operate Comover, including:
- Google Firebase and Google Cloud: Application hosting, authentication, data storage, and infrastructure.
- Stripe: Payment processing, connected accounts, identity verification, and payouts.
- Other service providers: Where necessary for invoicing, notifications, security, analytics, or customer support.
These providers process information according to their respective roles and applicable data protection requirements.
Legal and Regulatory Authorities
We may disclose information where required by law, including for tax reporting, accounting, fraud prevention, or compliance with lawful requests from competent authorities.
Where applicable, this may include reporting obligations under EU legislation such as DAC7.
5. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where such transfers occur, we use appropriate safeguards required by applicable data protection law, such as adequacy decisions or approved Standard Contractual Clauses.
You may contact us for more information about the applicable safeguards.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy.
Retention periods depend on the nature of the information:
- Account information: Generally retained while your account remains active and for a limited period afterward where necessary.
- Booking and transaction records: Retained as required for accounting, tax, legal, and dispute-resolution purposes.
- Invoices and financial documents: Retained for the periods required by applicable Belgian legislation.
- Support communications: Retained as necessary to resolve requests and maintain relevant records.
- Technical logs: Retained for periods appropriate to security, maintenance, and troubleshooting.
When information is no longer necessary, we delete or anonymize it, subject to applicable legal obligations.
7. Your Rights Under the GDPR
Depending on the circumstances, you have the right to:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of personal data where applicable.
- Restriction: Request that we limit certain processing activities.
- Portability: Receive eligible personal data in a structured, commonly used, machine-readable format.
- Objection: Object to processing based on legitimate interests, including direct marketing.
- Withdraw consent: Withdraw consent at any time where consent is the legal basis for processing.
You may also have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
Some rights are subject to legal conditions and exceptions. For example, we may need to retain certain financial records even after your account has been deleted.
To exercise your rights, contact us at info@comover.com.
We will respond within the time limits required by applicable law.
8. Complaints
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection authority.
In Belgium, this is the Belgian Data Protection Authority (APD/GBA):
https://www.dataprotectionauthority.be
We encourage you to contact us first so we can try to address your concerns.
9. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
These include access controls, secure authentication, and protections provided by our infrastructure and payment service providers.
No online service can guarantee absolute security, but we work to maintain safeguards appropriate to the risks involved.
10. Cookies and Similar Technologies
Comover may use cookies, browser storage, and similar technologies to support essential application functionality and, where enabled, optional features such as analytics.
For more information, please refer to our Cookie Policy.
11. Changes to This Policy
We may