Our Clear & Fair Cancellation Policy

At Comover, we know that plans can change. Our cancellation policy is designed to be simple, predictable, and fair for everyone.

Before a Booking is Confirmed

As long as a Host has not confirmed your booking request, both the Booker and the Host can cancel at any time. No charges, no fees, no problem.

Once a Host confirms your request, your Spot is officially reserved.

We want to give you flexibility while respecting the time and availability our Hosts reserve for you.

Instant bookings: You can cancel within 15 minutes of booking for a full refund, including all applicable fees.
Cancel at least 24 hours before check-in: You receive a full refund, including all applicable fees.
Cancel less than 24 hours before check-in: Your booking is non-refundable by default. However, your Host may choose to offer a full or partial refund at their discretion.
After check-in: Automatic cancellation is no longer available. If you encounter an issue, please contact our support team.

Our community is built on trust and reliability. A cancellation from a Host can seriously disrupt a Booker's plans.

If you cancel a confirmed booking, your Booker receives a full refund, including all applicable fees.
If a Booker cancels less than 24 hours before check-in, you may choose to offer a full or partial refund.
Repeated or unjustified cancellations may lead Comover to review your account.

We understand that exceptional circumstances can happen, such as serious emergencies, natural disasters, or government-mandated closures.

If such an event affects your reservation, please contact our support team. We will review the situation on a case-by-case basis.