Comover’s Off-Platform Policy

By hosting on Comover, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person’s account.

In order to protect our community and business, the following behaviors are prohibited:

Taking people off of the Comover platform for new, partial, or future bookings

• Contacting potential Bookers prior to booking on Comover to move the booking off of Comover (ex: offering discounts to book off of Comover)
• Asking Bookers to fill out forms, or call, email, or otherwise contact you via a non-Comover communications service prior to accepting booking requests
• Canceling existing full or partial reservations and having Bookers rebook off of Comover
• Asking or encouraging Bookers to book outside of Comover for repeat or future bookings
• Including links or embedding buttons that take people off of Comover to another website in any Spot description or messages.

Asking for, or using, contact or identity information in ways unrelated to the booking

• Asking Bookers for contact information prior to booking; all communications prior to booking must be on Comover
• Soliciting Bookers for their email, mailing address, or other communications channels using the Comover messaging system after a booking is confirmed
• Asking Bookers for contact information after a booking in order to run credit checks or background checks
• Asking Bookers to send photos of their government ID prior to arrival except where required for legal or compliance reasons as outlined below
• Asking for or using a Booker's contact information to settle additional payments outside of Comover's platform; all payments related to a booking must go through Comover
• Using contact information provided by Comover for other purposes that violate our Terms of Service
• Selling, sharing, or using a Booker's contact information for marketing communications

Exceptions

• You may require additional contact or identity information if it is required for legal or compliance reasons (such as local laws or building security rules). In such instances, Hosts must include information about what is required and why in their Spot description, so Bookers understand this additional step is a requirement prior to booking.
• After a booking is confirmed, you may ask a Booker to confirm that the contact information provided by Comover is the best way to get in touch during their booking.

Taking people off of the Comover platform for feedback and reviews

You may not ask Bookers to review a Comover booking on a non-Comover website. These actions take valuable input away from the Comover community. We want Bookers to share their feedback directly on Comover so that others may benefit from their insights.

Requiring Bookers to use other websites or apps to physically access their Spot

• Asking Bookers to create a separate account or register on another website besides Comover.com for purposes of gaining entry to a Spot
• Asking Bookers to install a third-party app to access a Spot; all Spots on Comover should be accessible without requiring another app or account

Exceptions

• Additional registration or app installation is permitted where it's required for legal or compliance reasons (such as building security rules). In such instances, Hosts must include information about what is required, and why, in their Spot description, so Bookers understand this additional step is a requirement prior to booking.
• Keyless entry apps and apps that facilitate a Booker's experience (ex: Sonos, Nest) are permitted as long as they are optional.