Comover’s Off-Platform Policy

By hosting on Comover, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a person’s account.

In order to protect our community and business, the following behaviors are prohibited:

Taking people off of the Comover platform for new, partial, or future bookings

• Contacting potential guests prior to booking on Comover to move the booking off of Comover (ex: offering discounts to book off of Comover)
• Asking guests to fill out forms, or call, email, or otherwise contact you via a non-Comover communications service prior to accepting booking requests
• Canceling existing full or partial reservations and having guests rebook off of Comover
• Asking or encouraging guests to book outside of Comover for repeat or future bookings
• Including links or embedding buttons (ex: footers, headers) that take people off of Comover to another website in any spot description or messages to guests.

Asking guests for, or using, contact or identity information in ways unrelated to their stay, or that compromise the quality of their stay

• Asking guests for contact information prior to booking; all guest communications prior to booking must be on Comover
• Soliciting guests for their email, mailing address, or other communications channels using the Comover messaging system or email alias after a booking
  Asking guests for contact information after a booking in order to run credit checks or background checks
• Asking guests to send photos of their government ID prior to arrival except where required for legal or compliance reasons as outlined below
• Asking for or using guests' contact information to settle additional payments outside of Comover's platform; all payments related to a guest's stay, including extensions of a stay (and besides exceptions identified below), must go through Comover (ex: creating an additional booking)
• Using contact information provided by Comover for other purposes that violate our Terms of Service
• Selling, sharing, or using guest contact information for marketing communications or signing guests up for contact lists

Exceptions

• You may require additional contact/identity information if it is required for legal or compliance reasons and can be verified by a Host upon request by Comover (such as local laws, HOA rules, building security rules). In such instances, Hosts must include information about what is required and why in their listing description, so guests understand this additional step is a requirement prior to booking. Hosts are responsible for ensuring compliance with applicable data privacy laws.
• After accepting a booking, you may ask a guest to confirm that the contact information provided by Comover is an appropriate way to get in touch during their trip or if the guest requests an alternative or communication after booking
• You may use an alternative means of communicating with a guest if requested by a guest after booking (ex: chat app), however, you must ensure such communications comply with the other requirements of this policy
  

Taking people off of the Comover platform for feedback and reviews

You may not ask guests to review an Comover stay on a non-Comover website or fill out a survey regarding an Comover stay on a non-Comover website (such as a form off of Comover). These actions take valuable input about a guest's stay away from the Comover community. We want guests to share their feedback directly on Comover so that other guests may benefit from their insights.

Requiring guests to use other websites or apps to physically access their listing

• Asking guests to create a separate account or register on another website besides Comover.com for purposes of gaining entry to a listing
• Asking guests to install a third-party app to access a listing; all listings on Comover should be accessible to a guest without requiring they have another app or account

Exceptions

• Additional registration or installation of additional apps is permitted where it's required for legal or compliance reasons which a Host can verify in writing upon request by Comover (such as local laws, HOA rules, building security rules). In such instances, Hosts must include information about what is required, and why, in their guest-facing listing description, so guests understand this additional step is a requirement prior to booking.
• Keyless entry apps and apps that facilitate a guest's experience during the stay (ex: Sonos, Nest, concierge apps) as long as they are optional