Cancellation policies

After you book

If you want to know what your refund will be, start canceling your trip and we’ll show you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund.

Please contact us if you endure an issue during the normal cancellation flow.

What happens if a Host cancels before check-in

If a Host cancels a reservation prior to check-in, their renter will automatically receive a full refund.

Fees

Guests cancels 7 days before check-in:

• Total fee: 10%
• Host fee: 0%
• Comover fee: 10%

Guests cancels 6 days before check-in:

• Total fee: 16%
• Host fee: 6%
• Comover fee: 10%

Guests cancels 5 days before check-in:

• Total Fee: 20%
• Host fee: 10%
• Comover fee: 10%

Guests cancels 4 days before check-in:

• Total Fee: 25%
• Host fee: 15%
• Comover fee: 10%

Guests cancels 3 days before check-in:

• Total Fee: 40%
• Host fee: 30%
• Comover fee: 10%

Guests cancels 2 days before check-in:

• Total Fee: 60%
• Host fee: 50%
• Comover fee: 10%

Guests cancels 1 days before check-in:

• Total Fee: 80%
• Host fee: 70%
• Comover fee: 10%

Guests cancels same day as check-in:

• Total Fee: 100%
• Host fee: 90%
• Comover fee: 10%

Extenuating circumstances

Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances. Contact us for more information.